Proof of Address for Coolbet: Accepted Documents

What actually counts as valid proof of address?

A valid document does three jobs at once. It shows your full name spelled the way it sits on your Coolbet profile, it shows the residential address you registered with, and it carries a date from the last 90 days. All three, on the same page, from a source the reviewer trusts.

The classic accepted item is a utility bill: electricity, gas, water or a landline. Bank and credit-card statements work too, as does a government letter such as a tax notice or a council document. What ties them together is that an independent organisation, not you, printed your name against your address on a dated page.

Some things look official but fail. A mobile-phone bill is often rejected because the account travels with you rather than sitting at a fixed address. A handwritten note, a delivery slip, or a screenshot of an app dashboard with no clear issuer will not pass either. When a bank or utility only gives you a digital statement, download the full PDF straight from your online account rather than photographing the screen. The whole page, header and issuer logo included, is what the reviewer needs to see.

One detail people overlook: the address on the document has to match your account exactly. If you registered with "Flat 4" and the bill reads "Apartment 4", expect a query. Line them up before you upload.

Why does address proof get rejected so often?

Most rejections come down to a handful of repeat offenders. None of them are hard to avoid once you know the list.

• Out of date. The document is older than 90 days. A utility bill from six months ago is the single most common reason a file gets sent back.
• No visible address. The page shows your name and a date but the address is cut off, redacted, or simply not on the version you downloaded.
• Name mismatch. The bill is in a partner's name, a former name, or spelled differently from your Coolbet profile.
• Wrong document type. A mobile bill, a store receipt, or a screenshot with no issuer. The reviewer cannot confirm who produced it.
• Cropped or blurry. A corner is missing, the date is unreadable, or glare washes out the address block.
• Edited file. Anything that looks retouched raises a flag, even an innocent crop that removes half the header.

Each rejection costs you a full round. Support flags the problem, emails you, and waits for a fresh upload before the review restarts. Two of those turn a same-day check into most of a week. The fix is always the same: send a clean, complete, in-date document that matches your account, and you clear the address stage in one pass.

Which documents does Coolbet accept, and how fresh do they need to be?

The table sorts the common options by whether they pass and how recent they have to be. Use it as a shortlist before you dig through your files.

The 90-day rule is the one to memorise. Whatever you pick from the top of that list, check the issue date before anything else. A perfect bill from four months ago is still a rejected bill.

Where do you find a document that fits?

Empty post-box? Most of what you need is already online. Here is where players usually find a clean file fast.

Start with your bank. Log in, open the statements section, and download the most recent monthly PDF. It carries your name, your registered address and a date, which ticks all three boxes in one go. You are allowed to black out individual transactions for privacy, but leave the header, the address block and the date fully visible.

Utility providers work the same way. Your electricity or gas supplier keeps PDF bills in your online account, and the newest one is almost always inside the 90-day window. Water companies and landline providers do too. Download, do not screenshot, so the issuer's branding stays on the page.

If everything you own is paperless and nothing is recent enough, request a fresh document. Ask your bank for an up-to-date statement or your utility for a current bill; both can usually generate one on demand. A council or tax letter received in the post also does the job. Once you have a file that shows your name, your address and a date under 90 days old, upload it alongside your photo ID so the whole check runs in a single sitting. For the ID side of the process, the passport and ID guide covers accepted formats, and the rejected verification page walks through what to do when a document bounces.

Get it right the first time and the payout you came for follows without a queue. Clear address proof, matched to your account and dated inside the window, is what stands between you and the C$750 + 200 FS welcome package turning into money you can actually withdraw.

Frequently asked questions