Documents You Need for Coolbet Verification

Which documents does Coolbet actually accept?

The list is shorter than most players expect. Three categories cover almost every account, and the casino only reaches beyond them when something specific triggers an extra check.

• Identity — a government-issued photo ID such as a passport or driver's licence.
• Proof of address — a document issued within the last 90 days that shows your name and home address.
• Payment confirmation — sometimes a screenshot or statement tied to the deposit method you used.

That third item is conditional. If you deposited with Interac and withdrew the same way, Coolbet may never ask for it. Source-of-funds paperwork sits in its own tier and only appears under certain conditions, which the next sections cover. Every file goes through the account area or straight to support, and each one is checked by a human on the compliance side rather than an automated scanner alone.

Send documents in colour, full-frame, with all four corners visible. A cropped passport page or a glare-blurred address line is the most common reason an upload gets rejected on the first pass.

One more thing worth doing early. Verify the account right after you register, not the day you want to cash out. Coolbet holds the first withdrawal until the check clears, so a player who uploads documents on day one usually finds the cashier already open when a win arrives. Leaving it until a C$500 payout is waiting only adds a 24 to 48 hour delay you could have skipped.

What counts as a valid ID document?

Coolbet wants a single government-issued photo ID. A passport does the job on its own because it carries your photo, name, date of birth and document number on one page. A provincial driver's licence works too, though you may be asked for both the front and the back.

Before you upload, run through this quickly:

• The document is current, not expired.
• Your full name matches the name on your Coolbet account exactly.
• The photo is sharp enough to read every printed field.
• Nothing is covered by a finger, a flash reflection, or a folded corner.

Photos beat scans here. A phone camera shot in daylight, held flat over the document, usually reads cleaner than a home scanner. Avoid editing the image, cropping the edges, or covering any digits. The review team needs to see the whole thing, including the machine-readable strip at the bottom of a passport.

A driver's licence carries one extra wrinkle: the address printed on it can be out of date if you have moved. That is fine for the ID stage, since the licence proves who you are, not where you live now. Your current address comes from a separate document, which the proof-of-address section below covers. Keep the two jobs separate in your head and you will send the right file for each.

When will Coolbet ask about your source of funds?

Most players never see this request. Source-of-funds checks are targeted, not routine, and they usually come after larger deposits, a sharp jump in play, or a pattern that anti-money-laundering rules flag for a second look. Under the Malta Gaming Authority licence, Coolbet has to run these checks, so a request is a compliance step rather than a sign that anything is wrong with your account.

If it lands in your inbox, the casino is asking you to show that the money you play with is legitimately yours. Documents that satisfy this include:

• A recent payslip or an employer letter.
• A bank statement showing salary or regular income.
• Proof of a sale, an inheritance, or another one-off windfall.
• Business or dividend records if you are self-employed.

Answer promptly and the review moves faster. Withdrawals can sit on hold until the source-of-funds file is cleared, so leaving the email unanswered is the slowest possible path. If you are unsure which document fits your situation, live chat runs 24/7 and can tell you what the compliance desk expects before you upload anything.

Verification documents at a glance

Here is the whole thing on one screen, grouped by what each document proves and when it comes into play.

Turnaround on a clean submission runs 24 to 48 hours, and up to three business days when the queue is busy. Send everything in one batch and you skip the back-and-forth that stretches that window.

How do you prove your address to Coolbet?

Proof of address is the item players trip over most, because the rules are stricter than they look. The document has to be dated within the last 90 days and must show your name and full residential address together on the same page.

These are accepted:

• A utility bill for electricity, water, gas or internet.
• A bank or credit-card statement.
• An official letter from a government body or municipality.

Mobile-phone bills sometimes qualify and sometimes do not, so a utility bill is the safer bet. A few things get an address document rejected fast: a date older than three months, a P.O. box instead of a street address, a name that differs from your account, or a cropped image that cuts off the header where the issue date sits. Screenshots of online banking are usually fine as long as the date and your address are both visible in the same capture.

One practical tip. If your latest bill arrives by email as a PDF, upload the PDF directly instead of photographing your screen. It stays sharp and the review team can read every line without guessing.

Frequently asked questions