Coolbet ID and Passport Verification Guide

Which ID documents does Coolbet accept?

Coolbet asks for a single government-issued photo ID. That is the whole requirement for the identity stage. A passport, a provincial driver's licence, or a national ID card each qualifies on its own, provided the document is current and the photo and printed fields are easy to read.

Here is what the review desk needs to see on whatever you send:

• Your photo, clear and unobstructed.
• Your full name, spelled exactly as it appears on your Coolbet account.
• Your date of birth.
• A document number and, where present, an expiry date.

A passport handles all of that on one page, which is why it is the smoothest choice. A driving licence works too, though you may be asked for the front and the back so the review team can read every field. National ID cards follow the same two-sided rule.

Keep one distinction in mind. This document proves who you are, not where you live. Your address is confirmed separately through a proof of address document, so an out-of-date address on a licence does not sink your ID check. Two jobs, two files. The identity upload just needs to nail your name, face and date of birth. Coolbet runs under a Malta Gaming Authority licence, and the ID stage is a compliance step every account passes before cashing out.

Passport, ID card or driving licence: which should you send?

All three are accepted, so the real question is which one saves you a second upload. The table below lines them up on the points that matter to the review team.

The passport wins on convenience because everything sits on that one photo page, machine-readable strip included. With a card or a licence you send two images, and both have to be sharp. If your name recently changed and one document still carries the old spelling, pick the ID that matches your Coolbet registration exactly. A mismatch is a rejection every time, no matter how clear the picture is.

Whichever you choose, the document must be valid on the day you upload it. An expired passport tucked in a drawer will not pass, even if the photo looks perfect.

How do you photograph your ID the right way?

A phone camera in daylight beats a home scanner nine times out of ten. Natural light, a steady hand, and a flat surface are all it takes. Work through these steps and the file usually clears on the first pass:

1. Lay the document flat on a plain, dark surface with no clutter around it.
2. Turn off the flash. Use window light or a bright room instead to kill glare.
3. Hold the phone directly above the ID, parallel to it, so nothing looks stretched at the edges.
4. Fill the frame with the document but leave all four corners visible.
5. Tap to focus, then check that every printed line, including small text, is readable before you shoot.
6. For a card or licence, repeat the whole process for the back.
7. Upload the original image straight from your gallery, without cropping or editing it.

If your latest passport or licence exists as a PDF, send the PDF rather than a photo of your screen. It stays crisp and the review team reads every character without guessing. Colour images only, never black and white, since the casino needs to confirm the document looks genuine.

One habit pays off later: verify the moment you register, not the day a C$500 win is waiting. Coolbet holds the first payout until the check clears, so an early upload means the cashier is already open when you need it.

What ID photo mistakes get an upload rejected?

Most rejections trace back to a handful of avoidable errors. Knowing them in advance saves you the 24 to 48 hour wait a re-upload costs. These are the ones the compliance desk sees most:

• Cropped corners. A cut-off edge hides part of the document and fails the check instantly.
• Glare or flash reflection. A white patch across a name or number makes the field unreadable.
• Blur. A shaky shot or a bad focus blurs the small print. Steady the phone and tap to focus.
• Name mismatch. The name on the ID must match your account character for character.
• Expired document. An out-of-date passport or licence is not accepted, full stop.
• Edited or covered fields. A finger over a digit, or an image that has been retouched, gets bounced.

Notice a pattern. Almost every rejection is about readability, not effort. The review team is not judging your photography; it just needs to read every line and match it to your account. Shoot in good light, keep the whole document in frame, and change nothing about the image.

If a file does come back, support tells you the exact reason so you can fix it and re-send. Live chat runs 24/7, and if you are stuck on why an upload keeps failing, a quick message usually pins it down. For the broader picture, our page on verification rejected reasons breaks down every trigger. Once the ID clears, withdrawal speeds range from near-instant crypto to up to five business days for a bank transfer, and you can review each option under all payment methods.

Frequently asked questions